Refund policy

Our 14-day guarantee

Every PawSwipe order is covered by a 14-day guarantee, starting the day your order arrives. If it doesn't win you over, contact us within those 14 days and we'll refund you in full. No fuss.

Returns

Beyond the guarantee, you can return any item within 20 days of delivery. To start a return, reply to your order confirmation email or contact us at admin@pawswipe.co.uk and we'll confirm the details. Returns should be sent to:

Unit 169475, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK

Items should be unused and in resalable condition. Return postage is paid by the customer, unless the item arrived damaged or faulty — in that case, send us a photo and we'll sort it at no cost to you, usually without needing the item back.

Refunds

Refunds go to your original payment method once we've confirmed your return, typically within 5–10 business days of processing. If your refund hasn't appeared after that, check with your bank or card provider first, then contact us and we'll chase it.

Damaged, faulty, or wrong items

If anything arrives damaged, faulty, or not what you ordered, contact us within 14 days of delivery with your order number and a photo. We'll replace it or refund you — your choice.